– is a small, independent boutique company that serves organizations of all sizes, industries and geographies. The company sets the highest quality bar for other consulting firms, coaches, trainers and organizational design experts that provide services to their respective clients. While holding others to high standards, KSTS Consulting strives to keep its own bar very high. KSTS Consulting holds the highest industry credentials (see below), from the most reputable, world-recognized organizations, as well as has its own, proven track record of accomplishments. Since agility must exist in all organizational domains: technology, operations, HR & finance, sales & marketing, vendor management and customer service – KSTS Consulting works closely with all organizational verticals, and this is why the company’s primary focus is on organizational design (the first-order factor that defines system dynamics), followed by culture, norms, behaviors, processes and tools. KSTS Consulting can engage and add value at any organizational level: from senior leadership, to teams and individuals. KSTS Consulting is the only company in the United States that has the credential of a Certified LeSS Coaching Company (LinkedIn page).
Gene Gendel is the co-founder of KSTS Consulting. Gene is an organizational design consultant, adaptive & lean coach and trainer, and independent adviser to senior leadership. Gene is a widely recognized, world-class trainer/instructor, and is mainly focused on organizational design and product centricity, the experience for which he has gained, over the decades of deeply embedded coaching and consulting. Gene’s clients represent a wide industry spectrum. Almost 15 of 20+ years of his professional experience Gene has dedicated to working with companies of various sizes and lines of business, trying to help them improve internal dynamics, organizational structure and becoming a better place for people to work in. In his work, Gene uses various methods, tools and techniques to amplify learning of other people and to ensure that his followers gain autonomy after Gene “coaches himself out of the job”. Over the last decade, Gene’s big focus has been on large financial institutions and consulting companies that struggle with moving away, from traditional budgets and portfolio/program/project work decomposition, towards more adaptive/flexible budgeting and clearly defined products (product-centric, customer-focused development). Gene’s, highly in-demand, LeSS classes and product discovery & definition workshops, both private and public, are based on intuitive system modelling and rich ecosystemic perspective that includes intra-organizational dynamics and market realities. Since 2015, Gene has built the largest, fastest growing and the most active global Large Scale Scrum community, counting close to 6500 members, from around the world.
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Gene is a well-recognized, globally, blogger and publisher. Some of his publications are listed below:
- Adaptive Ecosystems: Collection of Essays About Agility
- Agile Coaching: Wisdom from Practitioners (free pdf)
- Best Agile Articles of 2017, 2018 , 2019 and 2020
- Member of the Agile Network of experts (IL)
Training, Coaching and Consulting Services
Below is the list of supporting services, available on-demand, through KSTS Consulting. For scheduled to run courses and workshops please, visit this page.
- Organizational Design (OD) Workshop For Executive Management – this is private a session, in which participants will collectively address multiple organizational design problems, including teams- and department structure, HR norms and policies (career path/promotion/compensation), site strategies, budgeting and finance, as well as an overall business agility (adaptiveness).
- On-site and virtual
- Cost: negotiable (hourly or daily rate, or flat rate)
- Initial and recurrent organizational assessment: – the focus is on communication and reporting structure, HR norms and policies (e.g. career path, incentives, promotions), budgeting approaches, site strategies and more. This is crucial element of any transformation effort, as it helps an organization to reflect on its initial state and ongoing progress.
- On-site and virtual
- Cost: negotiable (hourly or daily rate, or flat rate)
- Executive and enterprise coaching. Individual, single team and multi-team coaching – this represents a few different coaching focus areas and varies in scope and depth of coaching content delivered, based on the audience.
- On-site and virtual
- Cost: negotiable (hourly or daily rate)
- Internal support, tailored to raise internal talent: scrum masters and coaches (highest industry standards) – the main purpose of this type of offering is to cultivate and support internal talent, in order to ensure long-term capabilities and autonomy.
- On-site and virtual
- Cost: negotiable (hourly or daily rate)
- Ala carte list of trainings: Agile, Kanban, Scrum, Large Scale Scrum, Lean and more – this is very wide array of various topics of interest, covered in structured training
- On-site and virtual
- Cost: negotiable (hourly or daily rate)
- “SAFe Recovery” Program – gradual steps to address adverse effects of long-term SAFe implementation, while avoiding “big-bang”, large-scale radical changes and disruptions to BAU
- Large Scale Scrum Training – this is a deep dive in organizational design and system dynamics, through system thinking and modelling. LeSS teaching can come in the form of certified and not certified courses, and they are geared towards product developers, business users and executive managers. Typically, HR and budgeting people also need to attend.
- On-site and virtual
- Cost: negotiable (cost per student of flat rate)
- Product Discovery & Business Agility Workshop – this offering is most effective, when delivered after LeSS training. It covers customer centricity, product definition and discovery, story mapping, customer journeys and much more.
- On-site and virtual
- Cost: negotiable (flat rate)
- Lunch and Learn sessions: general and tailored topics – this is a great opportunity to take advantage of light-weight, informal knowledge sharing discussions, ran as community events and delivered by an expert, experienced public speaker and facilitator
- On-site and virtual
- Cost: complimentary
- Short introductory and general consulting session – this is a friendly meet & greet session with an expert professional, and it usually involves decision makers and people that have organizational design-changing authority and control of budget
- On-site and virtual
- Cost: complimentary
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